M-Government: Mobile Technologies for Responsive Governments and Connected Societies

M-Government: Mobile Technologies for Responsive Governments and Connected Societies

M-Government Report

Mobile phones subscriptions have outnumbered Internet connections in both developed and developing countries, and mobile cellular is becoming the most rapidly adopted technology in history and the most popular and widespread personal technology in the world. Access to mobile networks is available to 90% of the world population, and to 80 % of the population living in rural areas, according to ITU World Telecommunication/ICT Indicators database; and among OECD countries mobile subscriptions grew at a compounded annual growth rate of 10 % over the previous two years according to the OECD Communications Outlook 2009.

Given this unparalleled advancement of mobile communication technologies, governments are turning to m-government to realize the value of mobile technologies for responsive governance and measurable improvements to social and economic development, service delivery, operational efficiencies and active citizen engagement. The interoperability of mobile applications, which support quick access to integrated data and location-based services, paves indeed the way for innovative public sector governance models – also called mobile governance or m-governance – based on the use of mobile technology in support of public services and information delivery.

The report highlights the critical potential of mobile technologies for improved public governance, as well as for economic and social progress towards the achievement of the internationally agreed development agenda defined in the Millennium Development Goals (MDGs). The in-depth analysis of the prerequisites for m-government, its main benefits and challenges, the value-chain and the key stakeholders, and the checklist of concrete actions intend to sustain policy makers in monitoring and updating their knowledge on m-government, and to draw on its implications for public sector governance, public service delivery, and smarter and more open government.

Whether it is an electronic wallet card linked to a mobile phone in Bahrain, the United Arab Emirates, or the Philippines; voting, registration or election monitoring in Morocco, Kenya, Estonia and Ukraine; support for farmers with weather forecast information and market price alerts in Malaysia, Uganda, India and China; or co-ordination of real-time location data for emergency response in Turkey, the United States and France, mobile technologies are enhancing dynamic interactions between citizens and government, creating further opportunities for open and transparent government.

“M-Government: Mobile Technologies for Responsive Governments and Connected Societies” is a unique report as it is the result of the joint-work of the International Telecommunication Union (ITU), the Organisation for Economic Co-operation and Development (OECD) and the United Nations Department of Economic and Social Affairs (UNDESA). Recognising the ubiquity of public good governance principles, and the existence of opportunities and challenges commonly shared by governments worldwide, the three organisations aim to offer a call for action to all member countries to be strategic in moving ahead in implementing m-visions that drive public sector change and strengthen its good governance.

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